Resources for Working Remotely
To support staff who may begin working remotely in light of COVID-19 and UC Riverside’s commitment to ensuring a safe and healthy environment for the Highlander community, Information Technology Solutions (ITS) has compiled a list of basic resources. These resources provide information on how to access and use essential IT tools when working remotely.
First time working from home? This guide will get you up and running in no time: Your Guide to Working From Home
UC Riverside Resources for Working Remotely:
- Using the Virtual Private Network (VPN) to Access Secured Campus Resources: Many campus resources, files, and applications are secured. Learn how to use the VPN to access secured campus resources when working offsite. If you are still using the AnyConnect VPN, click here for instructions.
- Accessing an On-Campus Device Remotely (Managed Desktop): Learn how to initiate a remote desktop session for a managed PC workstation that remains on campus.
- Accessing an On-Campus Device Remotely (Non-Managed Desktop): Learn how to initiate a remote desktop session for a non-managed PC workstation that remains on campus.
- Using the UCR ServiceLink Portal: Learn how to access the portal, search the self-help knowledgebase, and submit and track support tickets.
- Accessing Office 365 Applications: Learn how to access Microsoft 365 applications such as Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, SharePoint, Teams, etc.
- IT Training Toolkit: Learn how to use Office 365 applications, such as Teams, SharePoint, and OneDrive, as well as other IT applications.
- Using Zoom for Video Conferencing: Learn how to use Zoom for video conferencing, as well as how to request a Pro License for larger meetings.
- Using Google Drive for File Sharing: This guide provides basic information and access to resources that will help you get up and running on Google Drive (R'Docs).
- Best Practices for Video Creation: Creating a video for the first time? This guide will help you to understand the planning and recording process for creating videos.
- Computer Data Security While Working Remotely: Learn security tips and best practices when working remotely to help keep our campus data safe while working remotely.
- Top 5 Steps to Securely Work from Home: Learn and adhere to these top 5 security tips for working from home.
- Using TechAlerts to Monitor Application Status: Performance issues of any kind that affect UCR’s applications and network are reported via TechAlerts. From this site you can view real-time updates on application and network status.
- Accessing Applications via R’Space: The R’Space portal is a convenient place to access enterprise applications and HR resources, as well as view UCR announcements and news. To log in, visit https://portal.ucr.edu/. Like many resources, you will be required to authenticate your identity by entering your NetID and password, as the portal is protected by CAS.
LinkedIn Resources & Video Guides for Working Remotely:
All UCR employees have access to LinkedIn Learning resources, which can be accessed in R'Space. If you are not already logged into LinkedIn Learning via R'Space, you will be prompted to either log into LinkedIn or provide your name and email in order to access the resources below.
- Intro to Remote Work: Tips for those new to remote work.
- Guide to Sharing Content: This tutorial is designed to help any learner leverage content with others.
- Course Recommendations for Working Remotely:
- Working Remotely
- Time Management: Working from Home
- Being an Effective Team Member
- Productivity Tips: Finding Your Productive Mindset
- Leading at a Distance
- Balancing Work and Life
- Thriving at Work: The Connection Between Well-being and Productivity
- Managing Stress for Positive Change
- Building Resilience
- Developing Resourcefulness
- Staff Webinar: Covers what LinkedIn Learning is, how it can be leveraged inside of the classroom, demo features of the platform, and how it can be used for professional and personal development.
- Additional LinkedIn Learning Resources by Category/Subject
To support campus to the greatest extent possible during this time, ITS has shifted its focus to ensuring the functionality and availability of core applications, tools, and resources and urgent campus support needs. Our team is working diligently to provide the technical support and resources required to continue campus operations remotely, and will continue to send campus updates as needed.
If you require technical assistance specific to your ability to work remotely, please submit a support ticket here.
Need help submitting a ticket? Watch this short video: Submitting Tickets for Remote Workers
For additional IT information and resources, please visit ITS.UCR.EDU.